Enterprise Rent-A-Car

The ease and convenience of renting a new car online and absolutely no hassles if you need to extend your time with the car. I have spoken with a few team members on the phone and they have each been so pleasant and well versed into handling my specific requests. I highly recommend renting from them, they have a loyalty program you can join to earn points towards future car rentals. Many many options to choose from as far as types of cars for rent and very reasonable rates considering I rented a brand new car (2020 model with only 4,000 miles on it!) I will definitely be utilizing this company again in the future!

I have been an Enterprise Plus member for a while now. Out of all my experiences with enterprise that have been great , this one was not .
The supervisor of this location was completely rude and very unprofessional, I was given a very nice car on empty and was told to return it on empty , I was renting for 1 day. We all know all newer cars can't run the gas out that fast. I was not reimburst for the gas that was in it. I was just going to leave it alone but you keep asking for a review.

The staff at enterprise were kind and considerate. Showed me around the van, and gave me a card in case I needed everything. Van ran nice. Overall had no complaints, only praise!

Fast, friendly and thorough!

My mother just had a rental from the team in Fairmont and they were excellent. She was dealing with a third party insurance that was pretty difficult, and they handled it with stride. They got her a vehicle that was similar to her vehicle that was in the shop, they called her to keep her updated on the status of her vehicle/the insurance, and they were friendly the entire time. While she was in the rental, a deer jumped out in front of her (after hours) and they were even speedy with switching her out (the next day!). I can't say enough great things about the team here in Fairmont. They worked really hard to make sure she had a really nice experience. Thanks again for the great service!

Outstanding customer service at this location thank you to the whole team that helped me CJ, Justin and Jordan much love and respect for everything y’all do.

I had an insurance claim. Erie insurance sent Over the details of what I was permitted to rent. I was instructed I had unlimited rental until the body shop was finished. The issue was i had unlimited rental on a lower class vehicle . Now I must turn in the pick up and they have had no rentals since to swap me out with. Leaving me without a vehicle. Extremely u satisfied. My truck wS also not cleaned before it was taken home. :(

Rented a Mini Van over a month ago and went to pick it up this morning and they had NO Mini Van. Keeping in mind I called the day before to confirm and was told " you are all set" All that was available was a SUV and it was filthy dirty. Was told it was just returned and there was no time to clean it. The very nice young lady at the counter was all alone and apologized for giving us a dirty vehicle. Since we were leaving for our vacation, we were left with no choice. I understand good help is hard to find these days, but the customer service is suffering. They should have offered a compensation for the inconvenience, but DID NOT. Again, we had no other choice as they are the only game in town.

Service started off great initially but the “manager” Brook (and I use the term manager in regards to Brook loosely) at the Fairmont location has absolutely no business being in her position. I’ve never been spoken to so disrespectfully. The tone she used during our entire conversation was demoralizing and completely unexpected from someone in her position. In addition, the rental was less than clean. I’m sure by how dirty it was that it couldn’t have possibly been disinfected, and about 15 miles from the Enterprise location the service lights came on.