Hertz Car Rental

I had reserved a compact rental car with Hertz to be pickedup at Yeager Airport around a month ago. Everything was confirmed and good to go. When I landed at the airport and went to pick up the car at the Hertz counter , the lady there says she does not have any car. I told her that I booked it one month ago and it is confirmed but she is adamant that she go no cars. I asked her what I should do now and she does not know. I said I need a car and I am pretty tired and she told me go and try with avis or budget. I told her i did not wanted to do last minute rental that is why I planned a month earlier but she won't budge. I end up going to Avis and renting a car for twice the price. Be careful when you rent with Hertz. Mine was bussiness travel so I will get reimburse but I feel bad with for those with leisure travel end up spending additional money for not a fault of your own. Travelled on July, 16th 2012

I rented a car on 5/22/15 after my car was backed into and put into the shop. The problems began immediately. After Josh at the Hertz on 3rd Ave in Huntington, WV. contacted me to let me know they had a car ready for me, I took my car to the shop Friday, and was told (by Josh) that they would not have a car until Tuesday. I contacted customer service and was given a car later that day (much later).
The car I was given, a Ford Focus, had malfunctioning windshield wipers, and also had a governance system for speed at 65MPH (the speed limit on my daily commute of 55 minutes to Charleston is 70MPH.) But, I was stuck with the car until Tuesday.
On Tuesday, I called Shana at the Hertz location at the Yeager Airport in Charleston WV. She said she understood my frustration with the car, and if I was unhappy with it, I could bring it by and she would swap me into a Chevy Cruz. I told her that sounded great, and that I would be by at 6:30pm to get the car after work.
After work, I drove to the airport, to be greeted by a young gentleman (I did not get his name). He initially said that he would not be able to exchange my car because it was an insurance rental. After insisting that Shana had told me to come in, he enlisted the help of an older lady and was apparently able to do the switch. Then I was told that they had no Chevy Cruz for me, only a Mazda 2 or a ford fiesta. Since Shana had said that the Fiesta has the same governing system as the Focus did, I opted for the Mazda 2, and while I was disappointed that I had once again been lied to, I had resolved to drive that car anyway.
Everything changed once I got into the Mazda2. It was dirty, with sticky residue all over the steering wheel, dust and dirt everywhere, and someone had very obviously been smoking cigarettes. I am very sensitive to cigarette smoke and it triggered a migraine for me immediately (which I still have today). I had to sit parked for half an hour for the vision effects to subside from the migraine before driving the car back to Hertz.
At this point, it was close to 8pm, and I still had an hour drive back to my house in Huntington. To say I was frustrated is an understatement. I politely asked the young man at the counter to give me a different vehicle and told him that there was cigarette smoke and the car was dirty, but he insisted that there was no other car he could give me (There were tons of cars out in the hertz lot, I could see them.) I did get very emotional after this, due to having a migraine and being very frustrated but in the car outside and not at the counter. I called my insurance to change the rental reservation to enterprise, which they couldn't do until the next day (today), so i was forced to drive the car to Huntington.
Just when I thought it couldn't get any worse, the Mazda2 didn't have CRUISE CONTROL. I had literally just told the gentleman at the counter I commute from 55 minutes away and he puts me in a car with no cruise control! So I couldn't even try to calm down or relax on the way home because I had to constantly have my foot on the gas pedal to keep it up to speed.
Today, my husband went to turn the vehicle back in, and once again got extremely poor customer service at the 3rd avenue location. After already paying for a full tank of gas initially when he rented the ford focus, they tried to charge him for the gas in the Mazda as well. They said that he hadn't paid for gas, when it says clearly on our bank statement we had a charge for $27.
I am just in awe of how one company could manage to make my life such a nightmare for DAYS. I didn't even pay for this rental, so there is no motivation for me to write this (refund, ect.) except to let someone know how truly awful it is to be a customer of your company. I would like a personal apology from an executive of your company, and a refund of the gas we bought, but even if that happens I will still be warning everyone I know to stay away.

They make comments about your rental, keys and give you a huge attitude at the end. I was really glad to help WV with their disaster and I met the nicest people there until Hertz employees ruined my pleasure. The worst ever. DO NOT RENT FROM THEM!

After being told we could rent using our debit card (we had before) once we got there we were told that they did not rent to in-state customers using debit cards; only people with inbound/outbound flights that correspond with the rental. WTH - the local offices are only open during the week and needed to rent Sunday thru Tuesday. The attitude was terrible and no solutions given. Will never attempt to use them again.

Hertz is always my first choice of rental car companies. The Hertz at Charleston airport (CRW) is a decent franchise. It is located near the baggage claim area (along with the other car rental vendors). They have a decent selection of cars. The staff a usually pleasant and helpful. Picking up and returning your car is easy. The only drawback is the increased cost due to the additional fees associated with being at the airport.

Great, fast service at charleston yeager CRW airport. Both arrival and departure representatives got me on my way without trying to sell me something I didn't include in my online reservation. Super simple in and out of this airport.

For years I have had consistently GREAT service at Hertz CRW, usually requiring a one-way rental to or from Huntington. It's a disappointment now to learn that the ONE evening United flight from Chicago is scheduled to arrive 9 (nine!) minutes after Hertz counter closes. This forces me (and others) to rent elsewhere.

My rental was stolen while it was in my possession, I had insurance but I had to pay the bill after they found the car, it was damaged with smoke I had to pay 3500 dollars. I did not do the damage. Why in the hell did I have to pay all of that? These people are rip off artist Very non proffesinal. Very rude people. I will never deal with these people again, I recommend the public stay away from there.