Terrible experience I go in to shop for my kids also my sister kids As I go to pay The cashier the has no knowledge Tells me I can't combine 2 coupons and then goes asks another sales employee that as well has no knowledge and come up with the same answer instead of going to the Supervisor to find out the answer she doesn't I asked to speak to the supervisor which is Julie Rodriguez she ignorace the request and sends off the other sales associate that originally to not know the correct answer It's such a shame the customer service and expectations that you would expect from a kid's clothing store I asked for corporates phone number and they give me the credit card phone number Don't care in coming back to the store and I don't see the reason teevan have the rewards card if they make a big deal in using your rewards
Serine Q7
Terrible customer service. Tried returning an item that was new with tag also purchased with there credit card. They couldn't find the purchase on card. NO RESOLUTION. Customer svc and Corporate were worse. Terrible company card canceled. How bout that problem resolved.
Heather Gonzalez
Worst customer service ever! Spent 20 min on hold hearing the associates just ring up customers while laughing and talking and then they just hang up the phone. Call again and spoke to Daisy who says when asked if she is a manager “ part of it“. Daisy doesn’t even apologize for the inconvenience I had with the first call of being on hold for 20 min. When asked if my online order was there Daisy responds with “ it should be”. What kind of manager is that? I would never place another order with them again!
Gaston Castrillo
Told me they had the clothes drove all the way out there and then assured me that they didn't have the clothes made sure to waste my time thanks a lot!! Only go if you're literally at the store don't waste your time trying to look for help
Claudia Toruno
Worst customer service, the associates are rude and they give you a hard time for everything. You can wait 30 mins in line (2 ppl in front ) and they don't care. Store is a mess
Adrienne Ward1 year ago
1 star only because there's no option for zero. Customer service is horrible. Definitely need to consider new management. Arrived at the store at 7:45p to pick up order, sales associate looked at me and did cut throat sign. I'm assuming that was her way of telling me they were close. Wouldn't even come to the door to explain. Online and store signs clearly states they close at 8p. I wouldn't be surprised if this location close down soon. Owner please consider new management because I love the company just bad representation.
LOLIETTE MARCET1 year ago
The worst customer service. Deysi was rude and unprofessional. I will never return to this location.
Claritza Bhikhari10 years ago
Customer service is TERRIBLE! And the up keep of the store matches. Finally found jeans we wanted to buy only to find out that we couldn't buy them because they are supposed to be part of a 3 pack set.🙄
