US Social Security Administration

Per at the time when I went, it was pretty empty and there was security there also. You have to make appointment at this time. Overall at this time it was good, lady got my task done promptly. Even though you still have to wear those dumb masks. Makes no sense, it's been two years and per our awesome governor Desantis, the theater is done, let's go live in freedom. Berri No-ICE.

Miss Cortes was so rude and condescending. Was not helpful at all and her attitude was unnecessary. I asked for her manager and was denied. I called 2x and was disconnected to begin with just to get an employee who obviously didn't want to help me and didn't want to be at work. She told me her mngr was named "Nieves" and that there was no call back procedure and then she hung up. I called back spoke with miss Ginger and she was SO HELPFUL SO NICE and was able to realize that the address was mis keyed on YOUR END. She updated my address and fir me a new card out. I've been in CS for 13 years, active listening, patience & understanding BEFORE responding goes a long way! Nobody wants to sit on hold for 20-40 minutes to begin with so finally getting someone and then being rude is DISGUSTING. Shout out to Ginger!!!! Thank you for your help!

Just returned from second visit in the last week. Didn't have appointments either time, but wait was short. Both times was helped by Ms. Cortez, and so happy with her service. She was understanding, professional, and easy to talk to. I really appreciate her work and efforts in rectifying my issue.

They are so rude it’s unbelievable that they are working with the public. They turned off my checks incorrectly and wanted to be rude to me and gave me 30 minutes to talk about getting it reinstated and told me I had to leave after 30 minutes at all appointments could not be any longer than 30 minutes.

I had good experience today,everyone is nice. I didn’t make an appointment ,fill form there, and get my things done.😀

Staff is unprofessional and rude. I called with a question about a document and the lady was so out of line in her response. Terrible customer service.

Not crowded when I arrived. Representatives were helpful & knowledgeable. Way easier than I expected. Thank you.

My name is Joseph Kelly this is my first time coming to social security office and I'm doing it to restart my benefits month-to-month