Massage Envy

I recently went in for a massage with Danielle, who i must say is amazing. She was very professional and sweet. Her hands are truly God sent. I felt so relaxed the entire 90 minutes. I think i actually fell asleep during the massage. I am looking forward to my next massage with Danielle. I promise you if she is your therapist, you will be in for an incredibly relaxing experience. Thanks again Danielle. Can't wait to see you next month.

The front desk associate was sadly impolite, unprofessional, and insensitive. When I schedule my appointment the second time at this establishment, it was under the informed notion that I had one more prepaid appointment remaining by one of their employees at the location before I scheduled the appointment. When I completed my appointment, I was told that I needed to pay the full balance for the appointment that I was initially informed that I had paid a majority for. I felt it was imperative to speak to one of the front desk associates (a white woman with blond hair) and she came across as a tad aggressive too quickly and without instigation in front of other customers. I chose to not engage.

It was completely astounding and unappealing. Especially, when I had justifications for being upset and disappointed about being misinformed by one of their personnel. I feel like I was conned and she did not express the appropriate reaction to the situation.

So not only did I leave the appointment paying more than I intended, but I also have burn marks where I received the chemical peel. I will never recommend any close associates of mine to this particular massage envy.

Side note: I have already left a personal review on the Massage Envy portal.

It was second time. It was good location and all of them are very kind.
However It was good enough of upper body pressure. However it wasn't enough pressure and balance of time. I got 1hour massage and checked spot where I want to to focus. It was OK for relax but it wasn't enough for me. I still have $30 in my
gift card so I'm going to try tell them more time for Leg.

On December 8, 2022, I walked into massage envy at the coconut creek location on the promenade. When I walk in the manager was on the phone screaming at one of the staff and was very unprofessional. There was a young lady that was complaining about her facial treatment that took 40 minutes instead of 1 hr. Then I was given a tablet to be specific on what exactly hurts and what part of my body needs to be massaged at 3:04. I was called Into a room by a gentleman. The gentleman asked me all over again “So what part of the body will be doing today’’ I explain to him I had already summited everything on the tablet. He inform me it wasn’t there and I explained it to him. The massage started at 3:10 and the only part he massage was my neck. I felt so uncomfortable. The message stopped at 3:49. I had a timer on my phone. I paid 100.00 for 60 minutes and I got 39 minutes.

The young lady at the counter was so worried about up selling that she gave me misleading information. It took me going to the website in front of her for you to be forthcoming.

Hi book with this massage in the location most often. I’ve been very happy with Kayla who does medium to deep tissue massage.

I went to my appointment and while the therapist was massaging me I asked her for more pressure, she said she could.not because she had a recent injury that doesn't allow her to do deep pressure. She also said that before I got the appointment the front desk should have told me about it. The front desk did not tell me anything, and when I asked about it they said that I should have ask for extra pressure that there was nothing they could do. The front desk lady said her manager was gonna contact me and I'm still waiting. Worst experience, it was anything but relaxing and they charge me for it.

Skylar at the front desk is the sweetest! She’s so helpful and accommodating! I’ve been going to massage envy for years and Skylar really made me feel comfortable! Overall, everybody who works in the front desk at this location is super friendly! I really enjoyed my visit this time. My therapist was excellent too!