Floral Concepts

Meh. I get flowers from my boyfriend A LOT. He sent me Mother's Day flowers last Thursday and when they were delivered late in the day they were already wilting. All the lilly's that were in the arrangement had yet to bloom as they sometimes come so I was hopeful the flowers would perk up. Nope. They died the next day. By Monday they smelled awful and had to be trashed.

I called Monday and the woman who answered told me I should have called within 24 hours. Wow. I did call. No one answered and I couldn't leave a message. She refused to look up my order stating I needed to give her the order number. But why? The card was at home and I wouldn't be returning until after they closed. So I called again yesterday, no answer. I can't find an email address so this is my only way of showing them what I am talking about. Flowers don't die within 2 days. My coworker was also sent a beautiful arrangement form another shop, same value and WOW the difference!! They're smelling great and look amazing. Mine are dead. For days now. The vase was the only good thing about mine. The other flowers all died before the lilly's even bloomed!

Had they cared to make it right I would have chalked it up to heat and the holiday rush. She refused to look up my order by name, address and day of delivery. Not a great way to run a business. Maybe others don't care their flowers lived a day and were delivered dead but I do. I have included photos of my flowers and the other places arrangement that is still alive and well for comparison. They're flowers, they're supposed to die but not in one day and certainly the florist should care that it was money wasted. I am not the first to say this via review either...

My husband is in the military, and is away right now due to Covid 19. I received this arrangement approx 3:50pm on Monday the day after Mother’s Day. My husband chose to do an arrangement from floral concepts due to their reputation and word of mouth. One of the white roses were bruised, and petals missing from the daisies. The sunflowers didn’t look very good as well. I called the store and spoke to a nice woman who apologized for the incident. I let her know, I’ve received several arrangements from my husband in the past from others and they were absolutely beautiful. Fresh flowers, no damage or dead looking. My arrangements last at best a full week. I’ve even had a rare situation of long stem roses that lasted 2 weeks in full bloom! Strong, vibrant, all with proper care. Fresh water, flower food and cool water.
The lady set up a replacement for the roses and damage. The following morning 5/12/20 I received a tall stem vase with two beautiful perfect roses! I appreciated the effort.(Hence the two stars) Now as for the arrangement itself, I expected it to last at the very least one full weak. It is the 5/13/20, one sunflower is completely dead, the petals of the daisies are falling off, and several daisies are slumped. I’ve insured fresh water and flower food. (I’ve made arrangements myself, I’ve taken floral classes.) As a mother of two young children, I’m just now getting the chance to write this. I’m extremely disappointed my husband spent money on these flowers/arrangement for it to not even last. I wanted to enjoy them, and my (supposed to be) special gift. Now it’s practically dead not even 72 hrs later. I will not be recommending this floral shop to anyone. We will look for business elsewhere. I understand these are tough times, but if you have standards as a business, then you would not compromise on quality. Especially in the industry of creating special moments with something that’s supposed to be beautiful. **An hour after posting this the dead daisies got worse**

I got the most beautiful arrangement for Valentine's! We will be using them again. The delivery guy even checked up on the address because it seemed wrong. 5 stars

Ordered 2 dozen roses for Valentines Day, and they answered the phone promptly, and had my order ready before I arrived. The roses were very fresh and beautiful, and their use of the accents on the bouquet were great. Will definitely be ordered flowers from here again! Thanks for the good service and great flowers!

I have ordered countless of times with Floral Concepts! They always do an amazing job and always do a great job delivering. My mom really enjoyed her recent arrangement!

I can't imagine someone not giving a 5 STAR review. Each time I have ordered my fiancé now wife comes home with wobbly knees as she is continually blown away by the magnificent arrangement that gets delivered. What amazing folks here.

Ordering online is usually hard not knowing what you’ll get. However, Floral Concepts did an amazing job in this arrangement I sent my daughter for her birthday. We both loved it.

I rarely take the time to write reviews but how I was treated by Sheila was so egregious, I felt compelled to carve out time to write this.

Non responsive:
I called the store at the beginning of October to ask about having a few bouquets put together for my vow renewal celebration. She seemed receptive to helping with this. I called her again the next week and wanted to discuss some of the flowers my wife and I picked out and liked. She became very short with me and said she couldn’t help me by phone. She needed me to email her a picture and description first. Said we could work via email. I emailed her on 10/27 and then again on 11/1 and NO a response. With our event just 2 weeks away I decided to stop by this morning.

Rude to me for no reason:
She was so rude - offered no apology for neglecting my emails (the process she asked me to follow). She said what I was asking for was “too complicated” for her to reproduce. I added the picture and questioned if there were substitutes that could still have the same look and feel but be easier to work with. That’s when she came out and said I cannot help you. I have a family thing that will mean I can’t take this on for Thanksgiving time. She had already told me in October she could help over thanksgiving week, so she contradicted herself. The whole time she was doing her best to not let me get a word in and when I said as much she got very rude and told me to leave. I never raised my voice - although she did. She still gave me no valid reason as to why she refused to provide me service.

I feel discriminated against:
I highly recommend staying away from Sheila - especially if you are looking for someone who is kind and responds to requests in a timely manner. I can’t prove it but I do know her tone with me changed when I told her it was my wife and I renewing our vows. Sad but there are other florists to use.