Salon Podróży, Częstochowa - Travelplanet.pl SA

(Translated by Google) Split sentences.

(Original)
Zdania podzielone.

(Translated by Google) Very professional service of Mrs. Anetka. She advised well. Mega successful holidays. I plan the next holidays only there !!!

(Original)
Bardzo profesjonalna obsługa Pani Anetki. Świetnie doradziła. Wakacje mega udane. Kolejne urlopy planuję tylko tam!!!

(Translated by Google) I recommend, professional service and that's the most important thing for the customer

(Original)
Polecam,fachowa obsluga a to najważniejsze dla klienta

I am posting here but it is valid for online sales.

I am really worried about this company. Together with their partner Reisen group.
On Saturday we did a reservation and on Sunday we realized that the name of the hotel in the contract with Reisen had a very small difference from the name in the email confirmation sent by travel planet.
We asked travel planet and the agent didn't want to give a clear information, ignoring our requests of a clear information.
But we are insisting. Today we got confirmation that it was a mistake between travel planet and Reisen group.

In travel planet since Sunday they say they are waiting for Reisen to confirm the hotel correction in the contract.

We tried to reach out Reisen straight and for hours and days we are the first in a phone call waiting line that gives no answer.

I am sharing this to everyone to be careful with one or two letters difference in the hotel name even if it is not your mistake.

Fortunately we have how to prove that it was travel planet and Reisen mistake.

But we are not yet sure if we'll have a big headache instead of planned holidays.

And to make clear, the small difference in the name refer to different hotels belonging to the same group.
We have checked the email from travel planet and all was according to our request. But then the contract from Reisen is sending us to another hotel, which we do not want.

The truth behind this mistake we do not know.
No one answers. Nor Reisen, nor Travel planet.

If necessary I will post here the screen shots as proof.

(Translated by Google) The best travel agency in Częstochowa. Ms Aneta is great advice, a hit with the choice of Hotel and place.

(Original)
Najlepsze biuro podróży w Częstochowie. Pani Aneta świetnie doradza, strzał w dziesiątkę z wyborem Hotelu i miejsca.

(Translated by Google) I highly recommend! There are plenty of interesting offers to choose from, it's hard to decide, but professional advice solved our "problem" :)

(Original)
Bardzo polecam! Do wyboru mnóstwo ciekawych ofert, że aż ciężko się zdecydować, ale fachowe doradztwo rozwiązało nasz "problem" :)

(Translated by Google) Very nice service

(Original)
Bardzo miła obsługa

(Translated by Google) Approx

(Original)
Ok