Novatours LV

Good Serviss

Poor customer service! The fact, that novatours cooperates with smartlynx is the reason i will never ever use them again! No responses to emails. Smartlynx forget baggage in Greece for everyone on plane! Just pure trash company

Travel agency

To say that customer service is bad, these are not to say anything. It, customer service, is simply absent at all, there is no such thing for the staff of the company. You can wait weeks and months to resolve your issue - everything is unsuccessful, no one will call you, and no one will try to help resolve your issue.
Perhaps this is due to the fact that the agents who were the real agents (Alexandra, Tatiana) left this company, and those who remained completely do not care about your problems.

(Translated by Google) When going on an excursion to Bulgaria, the representative of the Obzor operator did not accompany us, only gave us a program from which only 2 excursions take place. The only excursion that was interesting took place on Sundays... which is impossible to attend, because we flew in and flew out on Sunday. The representative of the operator does not use whattsap, therefore communication can be limited if you are not going to pay according to the local tariff. Well, roughly - do what you want.

(Original)
Braucot ekskursijā uz Bulgariju Obzor operatora pārstāvis mūs nepavadija, iedeva tikai programmu no kuras notiek tikai 2 ekskursijas. Vienīgā ekskursija kura bija interesanta notika svētdienās.. uz ko nav iespejams tikt, jo svētdienā ielidojām ,izlidojām. Operatora pārstāve neizmanto whattsap līdz ar to sazināties var ierobežoti ja negrasies maksāt pēc vietējā tarifa. Nu apmēram - darat ko gribat.

(Translated by Google) Everything is ok, except for an incomprehensible situation on the day of our departure to the airport. The personal transfer did not arrive on time, I had to write / call the tour operator at 5 in the morning, to get nervous. 10 minutes after the call, a transfer arrived, which in fact turned out to be a minibus in which the driver had just smoked (we are non-smokers and with children). The driver was driving like crazy, which also did not look like a comfortable ride. To be honest, I got the impression that they forgot about us, and when we reminded ourselves, we were taken on what it was 🫤 It's a shame, because a personal transfer is not a free service.

(Original)
Все ок, за исключением непонятной ситуации в день нашего отъезда в аэропорт. Личный трансфер не приехал вовремя, пришлось в 5 утра писать/звонить туроператору, понервничать. Через 10 минут после звонка приехал трансфер который на деле оказался маршруткой, в которой только что накурил водитель (мы люди не курящие и с детьми). Водитель ехал как ненормальный, что тоже на комфортную поездку было не похоже. Честно говоря создалось впечатление, что про нас забыли, а когда мы про себя напомнили, нас довезли на чем было 🫤 Обидно, ведь личный трансфер не бесплатная услуга.

Kemer Turkey is nice small town

(Translated by Google) Unfortunately, half of our deals with Novatours have failed.
The most painful of them is that Novatūrs offers a better room for an additional payment, but in the final we get a windowless cell. When asking what is the bonus for additional payment with a supposedly better solution, the answer is not given at all. I don't recommend anymore.

(Original)
Diemžēl puse no mūsu darījumiem ar Novatours ir izgāzusies.
Sāpīgākais no tiem ir tas, ka Novatūrs piedāvā labāku numuru par papildus samaksu, bet finālā saņemam celli bez logiem. Pajautājot kas tas par bonusu par papildus samaksu ar it kā labāku risinājumu, atbilde vispār netiek sniegta. Vairs nerekomendēju.