Good location next to many restaurants, coffee shops and the Art Nouveau district. Modern and new, the AC also offers excellent air-conditioning (pun intended), and check-in was very friendly, too. However, the front desk is not attended 24/7 and if you leave early, there is no one to assist which is not 4 star standard.
Puneet Kumar1 year ago
Location is excellent with many eating places around.
Service is ordinary, as had to struggle with the tea supplies, room cleanliness etc. Rooms are overall smaller. Also, be careful with the fridge, as had to contest wrong bills for myself and another fellow traveller.
Katerina Chaukina1 year ago
Nice and modern hotel in a lively neighbourhood, right next to the Art Nouveau area. The rooms size was on the smaller side as for the 4*, but well arranged and comfortable. Super comfortable bed and pillows! Small glitch with the shower as in the middle of it sometimes it switches to very hot for few sec and then to very cold. So one has to get out of the stream - luckily size of the shower cabin allows such quick retreat.
Melinda Hopkins1 year ago
Hotel is decent, clean, and quiet. Came in from an 11 hours international flights and was nice to see a jar of fresh lavender, some pouches where you can scoop and serve yourself a free bag of lavender. Loved the lavender as it was useful to help me relaxed from the jet lag. Breakfast was very decent with varieties of local flavors. Location is great with lots of nearby restaurants, bars and coffee shop. We were offered to stay in floor 1 with a suite or floor 9 as a standard view of the city. We chose floor 9 and there wasn’t much of a view.
Vg1 year ago
Nice and well organized hotel located in the neighborhood, right next to the fancy / Art Nouveau area. There you can find most of the fancy bars and restaurants of Riga and the upper society! The rooms are well arranged and comfortable. Marriott platinum status was recognized. Great value for money. Breakfast was good with many options. The staff was really friendly!
Alisa Milakova1 year ago
I’d like to give my honest feedback based on my experience at AC Hotel by Marriott. Hotel is nice and clean. However, staff at the reception is very unfriendly. Marriott hotels have their own standards and none of them were met, unfortunately. I arrived quite early and I didn’t mind to leave my bags in a storage and wait some hour to get a room on a higher floor. The receptionist Agate said said it won’t be possible, even thought the hotel didn’t seem to be so busy. As a person who used to work in a hotel industry for many years, I know how it works, and in this case receptionist might give some options. However, Agate gave me a sharp answer that my request won’t be taken care of. I was given the only option. Anyway, I was happy to get my room before the guaranteed check-in time, which is always nice. Next morning leaving to town I have asked another receptionist if housekeeping cleans room everyday or I have to request cleaning - the answer was “every day”. Just to make sure I mentioned that I would like my room to be cleaned today and I have requested one extra bath towel. When I came back around 20:00 none of it was done. I came down to the reception and asked why they didn’t clean my room. Unfortunately, they didn’t have ab answer but apologized. Then I asked to bring me an extra bath towel (as I requested earlier that day) and they said they will do it right away. However, after 1 hour the towel was not there. I tried to give a call to the reception and there was an answering machine saying that they are busy and I should send an email in case if I have a request. It was ridiculous. 15 minutes later I got a phone call and receptionist said “Hi. Did you call?” Have you heard this kind of attitude anywhere else in the world at Marriott? I didn’t. So I said that I’m still waiting for my bath towel. 10 minutes after I received it finally. Last but not least, nobody is bothering to answer in Marriott bonvoy application. It takes hours to get a reply, but not a solution. And finally, a trainee - for some reasons most of the time I saw here alone at the reception and most of the time the answer to my questions was “I don’t know”. And when I asked her if she could ask her supervisor, she said “no”. AC Hotel by Marriott has a potential, however, they should train their employees more thorough and teach them how to be friendly and hospitable. Personally I was very disappointed. Staff in the bar is super nice and friendly, and housekeeping is also very kind, always says hi.
Alex G1 year ago
Good hotel. Room was small but has a coffee machine and kettle for tea. Beds are comfortable. Good value. Breakfast was expensive so we decided to have brunch outside.
Pascal Siegel1 year ago
Have been staying 1 month in this hotel. Great location, nice room with a wooden touch, good quality amenities, nice coffee machine, great internet speed, tasty room service, wonderful view from the top floor gym, friendly and flexible staff.
It would have been a perfect 5 stars if the breakfast was a little better. I did several 4 stars hotels in Riga and this was is the only one so far who don't serve salmon.
Service is ordinary, as had to struggle with the tea supplies, room cleanliness etc. Rooms are overall smaller. Also, be careful with the fridge, as had to contest wrong bills for myself and another fellow traveller.
The rooms size was on the smaller side as for the 4*, but well arranged and comfortable.
Super comfortable bed and pillows!
Small glitch with the shower as in the middle of it sometimes it switches to very hot for few sec and then to very cold. So one has to get out of the stream - luckily size of the shower cabin allows such quick retreat.
The rooms are well arranged and comfortable.
Marriott platinum status was recognized.
Great value for money.
Breakfast was good with many options.
The staff was really friendly!
Hotel is nice and clean. However, staff at the reception is very unfriendly. Marriott hotels have their own standards and none of them were met, unfortunately. I arrived quite early and I didn’t mind to leave my bags in a storage and wait some hour to get a room on a higher floor. The receptionist Agate said said it won’t be possible, even thought the hotel didn’t seem to be so busy. As a person who used to work in a hotel industry for many years, I know how it works, and in this case receptionist might give some options. However, Agate gave me a sharp answer that my request won’t be taken care of. I was given the only option. Anyway, I was happy to get my room before the guaranteed check-in time, which is always nice.
Next morning leaving to town I have asked another receptionist if housekeeping cleans room everyday or I have to request cleaning - the answer was “every day”. Just to make sure I mentioned that I would like my room to be cleaned today and I have requested one extra bath towel. When I came back around 20:00 none of it was done. I came down to the reception and asked why they didn’t clean my room. Unfortunately, they didn’t have ab answer but apologized. Then I asked to bring me an extra bath towel (as I requested earlier that day) and they said they will do it right away. However, after 1 hour the towel was not there. I tried to give a call to the reception and there was an answering machine saying that they are busy and I should send an email in case if I have a request. It was ridiculous. 15 minutes later I got a phone call and receptionist said “Hi. Did you call?” Have you heard this kind of attitude anywhere else in the world at Marriott? I didn’t. So I said that I’m still waiting for my bath towel. 10 minutes after I received it finally.
Last but not least, nobody is bothering to answer in Marriott bonvoy application. It takes hours to get a reply, but not a solution.
And finally, a trainee - for some reasons most of the time I saw here alone at the reception and most of the time the answer to my questions was “I don’t know”. And when I asked her if she could ask her supervisor, she said “no”.
AC Hotel by Marriott has a potential, however, they should train their employees more thorough and teach them how to be friendly and hospitable. Personally I was very disappointed.
Staff in the bar is super nice and friendly, and housekeeping is also very kind, always says hi.
Great location, nice room with a wooden touch, good quality amenities, nice coffee machine, great internet speed, tasty room service, wonderful view from the top floor gym, friendly and flexible staff.
It would have been a perfect 5 stars if the breakfast was a little better. I did several 4 stars hotels in Riga and this was is the only one so far who don't serve salmon.