Experience was pretty close to be perfect. On time, polite and responsive employees, nice office location, perfect and understandable process. However here are few things to improve: 1. I came 2 minutes before appointment and there was a line, so I spend some time in the hall trying to fill some papers on my knees. It's not very comfortable. Few more places would be perfect. 2. It's not really clear what for I'm paying during arranging of appointment. Some services jumps into shopping cart automatically and I'm not really sure that I used all that options. A bit more detailed explanation on what is what would made experience more comfortable.
Katerina
Dear TLScontact Riga,
Overall, I cannot doubt services provided in this office, as in the past my dad had a nice service there and staff was very helpful. People working there are polite and professional.
As for TLScontact as a company, I now how an issue with confirmation email for the appointment that is due in a couple of weeks for my relative. We have paid for the services and never received a receipt, nor the appointment confirmation email. The money is now gone from my bank account. I cannot get hold of any agents in their call centre (UK number). I sent an enquiry more than 5 days ago on their Contact Us page and never got a response. This causes a lot of stress and not sure what to do.
Roseline Evie342 days ago
I was told about 2 months ago in the visa application centre office that my passport will be returned in 6 weeks. It is already 8 weeks and nothing has been updated on my passport status. No contact details for me to call or send a message which describes very poor service as a whole. I need my passport!😠
The worsties service in my life. Needed back my passport immediately. There are only promises but no real actions. Very bad and slowly services. I don't recommend to anyone!!!
Алексей Маркин1 year ago
The passport was given in February 2022, today October and still don't have passport and can't to get through to center. Non email, non phone number. Very comfortable...
Elena Shopiak10 years ago
Dear TLS Contact Riga,
I have an enquiry about the added value services. I am now in process of submitting my Skilled Worker visa application but unfortunately some of the paperwork is still not in place, so I could not manage to book the appointment on neither the 19th nor the 20th of May. However, I expect the required documents to be ready in the next couple of days. It states on your website that the nearest date the office will be open is the 7th of June. I was wondering if there is any chance I could book an appointment with you earlier than that? Does the Prime Time Appointment service include that option? If not, what is the standard waiting time to get a decision on a visa application in Riga?
As I did not manage to find any contact information on your website, I will leave my enquiry here in hope of your response. I needed, I will provide my email address or a phone number.
Kind regards, Elena
Konstantin Bondarev10 years ago
I gave you my passport 6 weeks ago! Where my visa and passport are? There is no any contact number! I wrote a compliant on the website - no reaction! I need my passport!!!
Bruce Tostevin10 years ago
Dreadful experience. No email address and no phone numbers sums up how helpful they are. I have given them 1 star because I cannot send them a post with a zero star rating.
Overall, I cannot doubt services provided in this office, as in the past my dad had a nice service there and staff was very helpful. People working there are polite and professional.
As for TLScontact as a company, I now how an issue with confirmation email for the appointment that is due in a couple of weeks for my relative. We have paid for the services and never received a receipt, nor the appointment confirmation email. The money is now gone from my bank account. I cannot get hold of any agents in their call centre (UK number). I sent an enquiry more than 5 days ago on their Contact Us page and never got a response. This causes a lot of stress and not sure what to do.
I have an enquiry about the added value services. I am now in process of submitting my Skilled Worker visa application but unfortunately some of the paperwork is still not in place, so I could not manage to book the appointment on neither the 19th nor the 20th of May. However, I expect the required documents to be ready in the next couple of days. It states on your website that the nearest date the office will be open is the 7th of June. I was wondering if there is any chance I could book an appointment with you earlier than that? Does the Prime Time Appointment service include that option? If not, what is the standard waiting time to get a decision on a visa application in Riga?
As I did not manage to find any contact information on your website, I will leave my enquiry here in hope of your response. I needed, I will provide my email address or a phone number.
Kind regards,
Elena