EG Tools

(Translated by Google) When shopping on the website of this store, consider that the product may not be in the store and the sellers will not know when it will arrive. Even more, the store employees will mislead you about the true state of things. If you have a choice, use another merchant.

(Original)
Iepērkoties šī veikala interneta vietnē rēķinieties, ka prece var nebūt veikalā un pārdevēji nezinās kad tā ieradīsies.Vēl vairāk veikala darbinieki jūs maldinās par lietu patieso stāvokli.Ja jums ir izvēles iespējas,izmantojiet citu tirgotāju.

(Translated by Google) I personally came to the store, I wanted to buy vacuum cleaner bags.
The seller said that he was not there, that the model of the vacuum cleaner has recently appeared on sale and the bags are not yet widely available.
I left my number. The seller promised to call when the bags are on the spot.
More than a month passed, when I was passing by, I decided to stop by to see if there really was such a shortage.
It turns out that the bags are already there, only the sellers couldn't find them in their mess. Found! The seller to whom I left the number said that the bags will cost 27.50. But the seller whom I met now says 35, the first one was wrong.
There is little to deceive about the price, you have to wait a year.
Prices are inflated with such appetite.
I won't compare it with Lithuania or Poland, but the charger next to Zirnavu street costs 80 euros, while the same one here costs 120.
I shopped for the last time, despite the fact that it is close to home.

High prices and low service.

(Original)
Personīgi ierados veikalā,vēlējos nopirkt putekļu sūcēja maisus.
Pārdevējs teica ka neesot uz vietas,ka putekļu sūcēja modelis nesen ir parādījies pārdošanā un maisi vēl nav plaši ieejami.
Atstāju savu numuru. Pārdevējs apsolija piezvanīt,kad maisi būs uz vietas.
Pagāja vairāk par mēnesi,braucot garām nolēmu iebraukt apvaicāties vai tiešām tāds deficīts.
Izrādās maisi jau ir,tikai pārdevēji to savā bardakā atrast nevarēja. Atrada! Pārdevējs kuram es atstāju numuru teica ka maisi maksās 27.50. Bet pārdevējs kuru es tagad satiku saka 35,pirmais esot kļūdījies.
Maz ko maldina par cenu,jāpagaida gads.
Cenas uzskrūvētas ar tādu apetīti.
Nesalīdzināšu ar Lietuvu vai Poliju,bet blakus dzirnavu ielā lādētājs maksā 80 eiro,kas šeit tieši tāds pats maksā 120.
Iepirkos pēdējo reizi,neskatoties ka tas ir tuvu mājām.

Augstas cenas un zema apkalpošana.

(Translated by Google) I ordered a battery jigsaw in an online store. When there was no change in the order status for several days, I wrote to the store's e-mail. I was asked to send a payment order. After receiving it, I was told that the product was not available (contrary to the status in the online store at the time of the order), it had to be ordered and it would take a week.
After receiving the saw, I concluded that the saw is defective and it is impossible to cut straight with it. The saw was taken right back to the shop for warranty service 2 times. The problem was not fixed.
Each time I asked questions: what was the cause of the defect, how was it solved and how was the solution tested. I asked questions both when receiving the product in the store, when I tried to call the service, and in writing by e-mail. The store replied that they had no information and no access to the service system. So I tried to call the service directly. When I called several times from my phone, no one picked up. I asked questions in writing by e-mail. After the second unsuccessful repair, I informed by e-mail that I want to return the product and get my money back. After that, my emails started getting ignored. Accordingly, I wrote an application for the return of the product (to which I also did not receive an answer), which I later submitted to PTAC.
I returned the product to the store and received the money. The whole process from the moment of placing the order to the return of the money took 6 months, 5 visits to the store (I ordered the product with delivery in a parcel) and the involvement of PTAC. All this without counting the transport costs to get to the store, another manufacturer's saw blades for tests and nerves.
It may be that 12V Makita battery tools are toys, as the salesman at the store tried to tell me the last time I was there when returning the saw. It may be that I expect too much - that is, to be able to process material that fits the manufacturer's specification with the purchased tool. However, I hardly have the desire to test it more by buying the tool specified by the seller, which is twice as expensive as the one originally purchased.
Maybe my experience with this store and the service that you have to deal with in case of warranty repair is useful for someone.

(Original)
Pasūtīju akumulatora figūrzāģi interneta veikalā. Kad vairākas dienas nebija nekādas izmaiņas pasūtījuma statusā, rakstīju uz veikala e-pastu. Man pieprasīja atsūtīt maksājuma uzdevumu. Pēc tā saņemšanas man atbildēja, ka prece neesot uz vietas (pretēji statusam interneta veikalā pasūtījuma brīdī), tā jāpasūta un tas aizņems nedēļu.
Pēc zāģa saņemšanas secināju, ka zāģis ir defektīvs un ar to nav iespējams taisni nozāģēt. Zāģis 2 reizes tika vests turpat atpakaļ uz veikalu uz garantijas servisu. Problēma tā arī netika novērsta.
Katru reizi uzdevu jautājumus: kas bija defekta cēlonis, kā tas tika atrisināts un kā risinājums pārbaudīts. Jautājumus uzdevu gan veikalā preci saņemot, gan mēģināju sazvanīt servisu, gan rakstiski e-pastā. Veikalā man atbildēja, ka viņiem neesot informācijas un pieejas servisa sistēmai. Tāpēc mēģināju pa tiešo sazvanīt servisu. Vairākkārtīgi zvanot no mana telefona, tā arī neviens nepacēla. Rakstiski uzdevu jautājumus e-pastā. Pēc otrās neveiksmīgās remonta reizes e-pastā paziņoju, ka vēlos atgriezt preci un saņemt naudu atpakaļ. Pēc tam mani e-pasti sāka tikt ignorēti. Attiecīgi uzrakstīju iesniegumu par preces atgriešanu (uz kuru atbildi arī nesaņēmu), kuru vēlāk iesniedzu PTAC.
Preci atgriezu atpakaļ veikalam un saņēmu naudu. Viss process no pasūtījuma izdarīšanas brīža līdz naudas atgriešanai aizņēma 6 mēnešus, 5 vizītes veikalā (pasūtīju preci ar saņemšanu pakomātā) un PTAC iesaisti. Tas viss neskaitot transporta izdevumus nokļūšanai uz veikalu, cita ražotāja zāģa asmeņus testiem un nervus.
Var jau būt, ka 12V Makita akumulatoru instrumenti ir spēļmantiņas, kā man mēģināja iestāstīt pārdevējs veikalā, kad tur biju pēdējo reizi atdodot zāģi. Var jau būt, ka es sagaidu pārāk daudz - respektīvi, lai ar iegādāto instrumentu varētu apstrādāt materiālu, kas iekļaujas ražotāja specifikācijā. Taču diez vai man ir vēlme to vairāk pārbaudīt pērkot pārdevēja norādīto instrumentu, kurš ir divas reizes dārgāks, nekā sākotnēji iegādātais.
Varbūt kādam noder mana pieredze ar šo veikalu un servisu ar ko nākas saskarties garantijas remonta gadījumā.

(Translated by Google) The good service ended when the first product was bought. I applied for additional products, but I didn't expect an answer until I happened to pass by myself. And it was necessary to search for everything again and the answer was not received until the end. Little knowledge about the products and of course that everyone is "good" when asking about any product.

(Original)
Labā apkalpošana beidzās ar brīdi kad nopirkts pirmais produkts. Pieteicos uz papildus produktiem, tā arī atbildi nesagaidīju līdz brīdim kad pats nejauši nobraucu garām. Un visu pa jaunu vajadzēja meklēt un arī līdz galam netika seņemta atbilde. Mazas zināšanas par produktiem un protams, ka jautājot par jebkuru produktu visi ir “labi”.

(Translated by Google) We said we'll do it quickly. Waited 2 weeks, no one even looked.

(Original)
Говорили сделаем быстро. 2 недели ждал даже не кто не посмотрел.

(Translated by Google) The best tools at good prices

(Original)
Labākie instrumenti par labām cenām

(Translated by Google) Just.

(Original)
Просто так.