Swedbank Purvciems

Nice, small department with kind service

(Translated by Google) Very bad experience with this branch for the second time. The first time there was no customer at the bank, but I sat and waited for 30 minutes to open a bank account. Today I went again, there are 10 employees on site, half of them are on the phones, the right ones are at the computers, we have been waiting in line for 53 minutes, during which time 2 customers have been served, I am nervous and still waiting for my turn. Very bad service!

(Original)
Loti nelaga pieredze ar so filiali jau otro reizi. Pirmaja reize bankaa nebija neviena klienta, bet sedeju 30min gaidiju, lai atvertu bankas kontu. Sodien nacu meginat velreiz, uz vietas 10 darbinieki, puse no tiem spaida telefonus, parejie sez pie datoriem, sezam rinda jau 53 minutes, kuru laika ir apkalpoti 2klienti, esmu tresa un joprojam gaidu savu rindu. Loti slikts serviss!

(Translated by Google) As it turns out, 2 out of 7 Swedbank employees work, the rest drink coffee and sit on the phone. Row to the door. The service is awful. Where is the customer service left?

(Original)
Kā tas nākas, ka no 7 Swedbankas darbiniekiem strādā 2, pārējie dzer kafiju un sēž telefonā. Rinda līdz durvīm. Serviss šausmīgs. Kur ir palicis klientu serviss?

Very helpful

(Translated by Google) Room arrangements could be introduced here, as is already the case in many branches. Otherwise, it is not clear in what order customer counseling takes place. Employees talk to each other while people sit and wait. I waited for about an hour to make a smart ID, but there were only a couple of other customers in front of me.

(Original)
Varētu ieviest šeit numuriņu kārtību, kā ir jau daudzās filiālēs. Savādāk nav saprotams, kādā secībā vispār notiek klientu konsultēšana. Darbinieki runājas savā starpā, kamēr cilvēki sēž un gaida. Lai uztaisītu smart ID, gaidīju apmēram stundu, bet priekšā bija tikai pāris citi klienti..

Very bad

(Translated by Google) Branch at Dzelzavas 51. I would like to express my gratitude for the help in paperwork and a special gratitude to a girl named Marina. Thanks!

(Original)
Филиал на Dzelzavas 51. Хочется выразить благодарность за помощь в оформлении документов и отдельная благодарность девушке по имени Марина. Спасибо!

(Translated by Google) I have a question. I want to make a bank card. Should I register or not?

(Original)
У меня вопрос. Хочу сделать банковскую карту. Надо записываться или нет?