Swedbank filiāle "Rīga Plaza"

Just rate a star as everyone here

(Translated by Google) The service is terrible. There is a queue, but the staff goes all the time away somewhere to relax. Specifically 30.06.2018. 12:30.
The only employee wanders around.

(Original)
Apkalpošana briesmīga. Ir rinda, bet darbinieki iet visu laiku prom kaut kur atpūsties. Konkrēti 30.06.2018. 12:30.
Vienīgais darbinieks vazājas apkārt.

Wanted to help my girlfriend open an account because shes from a different EU country. She has a residence permit. They required some school or work document but they dont state that on the website, also her dad made an account with a different bank and didnt require any of this. When i told them that, they just started replying with random information that sounded like they want to just confuse us and make us leave. When i said that none of that is mentioned online, they just said dont argue with the banks rules... Also already at the beginning the information lady was pretty rude.

Edit:
Quote from their website "For non-residents: EU citizen certificate or citizen registration certificate or residence permit issued in Latvia, alternatively a document establishing a link with Latvia must be presented"

They probably made a mistake by saying "alternatively", because that means "or", which was confusing. Everyone makes mistakes but because of this reason, prior to coming here we didnt know that u need the document, rather than the option of having it. The worker didnt bother to even clear this up, if this is the case.

(Translated by Google) Terrible bank!!!!! My husband and I wanted to open a card for use. We were told opening the Card costs 150 euros. This is their commission! I do not recommend to anyone!!! Bypass them. If it's like this from the very beginning, then I can't even imagine what will happen next!

(Original)
Ужасный банк !!!!! Хотели с мужем открыть карту для пользования . Нам сказали открытие Карты стоит 150 евро . Это такая комиссия у них !!! Никому не рекомендую !!! Обходите их стороной . Если с самого начала такое , то я даже не представляю что дальше будет !

Very poor service. Giving priority only to the locals.Was waiting for an hour until my appointment but suddenly skipped my appointment and called the next one (706 instead of 705). Reception was helpul but the counter no.2 is dusgusting. Does not even deserve single star.

(Translated by Google) made a purchase on aliexpress on 01/14/2022 at 5.30 am The purchase is not big for 7 euros, I live on disability benefits, I always look at some kind of bank transaction on the account. from my remaining 45 euros they withdrew 13 euros when it was necessary to withdraw 7 euros. when I contacted them about this mistake, after some time going to the site I saw something they scattered 6 euros on old accounts and did not contact me, they ignored me. Citizens beware they are scammers

(Original)
делал покупку на алиэкспресс 14.01.2022 в 5.30 утра Покупка не большая на 7 евро я живу на пособия по инволидности всегда смотрю при какойто операции в банке на счёт. с моих оставшихся 45евро они сняли 13 евро когда надо было снять 7 евро . когда я обратился к ним об этой ошибке через некоторое время зайдя на сайт у видел нечто они 6 евро раскидали по старым счетам и так и не связались со мной поигнорировали . граждане будьте бдительны они жульничают

(Translated by Google) It seems that customers are straining the bank. This is the paradox. Absolutely non-customer-oriented bank. To get a consultation, which you sign up for 2 weeks in advance, which in general is very strange, why such an expectation? (This is a question for the leadership of covid, it seems like they don’t rage or they decided to save costs - your right, but finally recruit friendly and friendly employees who are nice to talk to) and which takes a few minutes (it would be possible to consult on the phone, but the bank does not have such an option) and you need to pry all the information from the employee almost with ticks, but she’s too lazy to say it seems. It is strange that with such bad reviews, the bank's management is in no hurry to improve the attitude of employees towards the client. I put one star only because the receptionist had a nice friendly employee who did her job well.

(Original)
Такое впечатление, что банк клиенты напрягают. В этом парадокс. Абсолютно неклиентоориентированный банк. Чтобы получить консультацию, на которую записываешься за 2 недели что в общем-то очень странно почему такое ожидание? (Это вопрос к руководству ковид вроде как не бушут или решили издержки сэкономить - ваше право, но наберите наконец приветливых и доброжелательных сотрудников с которыми приятно разговаривать) и которая проходит несколько минут ( можно было бы по телефон проконсультировать, но нет такой опции у банка) и всю инфу надо у сотрудницы прям чуть ли не клещами выпытывать, а ей лень говорить похоже. Странно, что имея такие плохие отзывы, руководство банка не спешит улучшать отношение сотрудников к клиенту. Ставлю одну звезду лишь потому, что на рецепшене была приятная доброжелательная сотрудница, которая хорошо выполняла свою работу.

(Translated by Google) They work only with their customers, they do not accept cash.

(Original)
Работают только со своими клиентами, наличку не принимают.