Canada Post

Have lived in this town for over 30 years and have had the same address for over 30 years, a parcel I purchased was delivered to the post office, they returned and told me my street address was undeliverable even though I asked how to get it 15 minutes after I received the email it was undeliverable and was returned back to where it came from. Now out of my purchase and and they could care less, this situation could have been easily resolved and I am not the only one this has happened to, it's becoming ridiculous to have any dealings with Canada post.

Definitely the most chaotic post office I’ve ever heard of. Only go here if you must. Their hours fluctuate by the week, seriously, you can never know if they will actually be open during business hours. Always allow 30-40 minutes for the inevitable line. I live here and must have a PO Box but never bother dealing with a human there, better off going to Canmore.

Multiple times I've checked tracking number on the Canada Post website, it says the parcel is "available for pickup" but no parcel notice in my mailbox. Seems to take about a week for them to get the notice in the mail box, if they do at all.

Worst Service
Always huge lines
For some reason they often close earlier than business hours
When can I pick up my package?
Is there no intention to improve?
One of the worst things about Banff.

I wish I could give this place zero stars, or negative stars if that were a thing. Worst postal service I've ever had in my life. The people are nice but the line is always out the door. I regularly wait 30 min just to pick up a package. Packages are often mixed up or returned. They randomly close without any warning, and their hours are too limited for most residents, so everyone ends up waiting most of their lunch break during the week. If there are any entrepreneurs out there who own a postal service, please come to Banff. We are desperate.

By far the worst postal service I've dealt with.
I had put my parcel to ship to my street address by accident so I called Canada post to change it to general delivery. I was told it was put on as a note and should be ok.
The package was instantly returned do to "incomplete address."
This has happened multiple times.
This is pure negligence to even look in to the parcel's information.
If you can avoid using Canada post I would. I've had nothing but problem with this place.
There's been no attempt to help the customers at all, and definitely no attept to repair the issues here.

One of the worst...if not THE WORST Canada Post locations / businesses I've ever been in to. They take FOREVER to sort mail and are always making up some sorta excuses as per why they haven't gotten to mail that's been marked as arrived / received for over 2-3 weeks. I moved to Banff 7 months ago and got to use General Delivery free for the first 4 months and then after that they tell me that they'd "Prefer I've I start paying for a PO BOX" but can keep using General Delivery if I want to...so I proceed to tell them I'll do that and then the employee refuses to let me pick up my two packages and makes me pay $80.00+ for a PO BOX and tells me he can't even find my General Delivery account LOL

The Banff post office USED to be the go to place for disappointment, let downs, and unorganized chaos that rivals most reality TV. Now...I'm not usually one to write bad reviews and I am glad I waited because I am super stoked to say that some incredible changes have been made in the last few months. Warm, welcoming, helpful, caring and kind are just a few of the recent updates. Just watching how the team interacts with each other behind the counter is wholesome.

Also very big ups to Kyle. He has helped us out a plethora of times and is always patient with us. He has taken the time to explain to us how the mailing system works and how to get out post and packages.

Big thanks to Kyle!