I.D.A. - Neighbourly Pharmacy Banff

I really don't think I can thank Amber enough!! Her customer service is so outstanding and her product knowledge always amazes me! She is so patient and understanding and she ALWAYS goes above and beyond! Any time there are any changes to my prescriptions she is quick to offer info so I feel fully informed! Thank you for always helping me to feel comfortable and confident when it comes to my health!

Biggest scam artists ever. Took 4 lotto tickets in (free plays and one scratchcard that won a whole $2) and put some lotto on. Seems like I messed up and one of the tickets I had was a non winner, and it happened to be the first one she scanned. Told us it was non winners even though the scratch card clearly had the winner visible. She tries to take the garbage and shoo us out the shop. Well lady I have the app, I check them again and they are winners. Look at the garbage and she has scanned the same ticket 3 times. I believe she heard my mother who is visiting from scotland and didnt know how lotto works and thought she could play us. I will be reporting you as I have the evidence.

I arrived to the store at 6:53pm. Website said open til 8. I get to the entrance of the store and the lights were being turned off and the doors were already locked. Even with the Covid hours who closes at 6:50 pm? I came here before and the staff are rude and it's a chore if they have to help you. NEVER AGAIN! I will drive to Canmore before going back to this place.

We needed a place to get Covid tested before heading back to the United States. Nora was extremely friendly and helpful. She made the process very easy and quick. We were very appreciative because we didn’t want to take too much time away from our trip. If anyone needs an easy Covid test I recommend going here!

this pharmacy has been great to me; I take a few different medications for mental health, and when I just early this month moved out here from Toronto the pharmacy/pharmacist were lovely, and my medication ended up cheaper up here in Banff than it was in Toronto.

Bad service. They don't want you at the checkout if you pay by credit card. They tell you to use the awful self checkout.

My mother (65 year old, turning 66 in a week) visited RX Drug Mart Banff to get her prescription drug today. She was served by a young lady with a Middle Eastern (or East Indian) origin. My mother asked the staff if she could get a senior discount for her purchase as she is 65. But the staff did not believe that my mother is a senior. She instead interrogated that you are 45? 45??

It was not certain that she meant it jokingly, but it was not funny to my mother as her English is not as fluent, and she asked in a formal way. My mother then showed her driver's license to the staff to prove her age. But the staff's sarcastic stance continued on.

It was not a very pleasant experience for someone as a local, trying to get prescription drug.

Told us on Monday that BC resident can get vaccinated here for third dose for mismatched vaccination. Drove all the way here and was informed that they do not. Total waste of time.