Gourlay's Pharmacy

Cannot say enough about this place. Needed to have some toiletries delivered to my hotel while on quarantine. Store manager went out of his way to personally drop them off at my hotel. Would highly recommend as this level of customer service is unheard of in the USA.

I'd have to agree with some of the other reviews. So much attitude for a pharmacy now on several occasions. After showing my Alberta health card and explaining my situation I had to watch the staff hesitate and then begrudgingly hand me some rapid Covid tests. Oy vey Gourlay.

This place was the most helpful and accommodating pharmacy I have been to in years. We had to get COVID tests for travel and they stayed open to accommodate all four of us. Amazing customer service

I had left a review 2 years again but I have to just say Peter and his staff go beyond to help me. They are pleasant and they didn’t have a prescription for one of my meds. They drove to Canmore to find me enough to get me through til their shipment showed. EVERY individual in Gourlays gives me beyond service and I would never go anywhere else and will ALWAYS REFER Gourlays pharmacy. 🙏🏻😇💊 Thank you Peter and all your staff. Hiccups happen and they are on it to solve all issues. P.S.... Cheryl....(Go Roughriders🏈😂)

Thanks so much to Preston and the whole staff at Gourlay's! Wonderful, locally-owned and operated pharmacy in Banff who consistently exceed all my expectations and provide me with amazing service! Thanks!

They were super friendly and helpful! Had to get medication for my gf who had surgery at the hospital it was a short walking distance from the hospital. Highly recommend!

Gourlay's is always my Pharmacy of choice. I am always treated so well and the staff are very helpful. I send anyone asking where the Pharmacies are in Banff to Gourlay's because I know they will be taken care of. Thanks to all the staff at the Pharmacy, you are all fantastic!

Quite unfriendly service for a pharmacy. I had a prescription to pick up earlier this week, this first time I went in it hadn't been sent over yet from the doctor (no one at fault here) and they recommended I come back in 15 minutes.

When I returned to see if it had come through, I began speaking to the two ladies who were in before and they were looking to see if was ready. One of the male employees decided to cut in and berate me for not telling him what day the prescription was from, while I was trying to give one of the other pharmacists my last name and then told me he couldn't help me if I didn't give him any information. Not sure why he felt the need to insert himself into a situation that was being handled by two other staff members, its hard to talk to 3 people at once with a mask on.

They still didn't have the prescription, which was fine. I came back later that afternoon (hoping there were some different staff on). My script was ready. The phone rang during my transaction and she fully just cut me off mid-sentence to pick it up and proceeded to not even make eye contact for the rest of the interaction. Shoved my prescription at me at and then held up the EFTPOS machine while looking away, still chatting on the phone. I had questions about direct billing and the medication I was getting but it was clear she had no interest in serving an actual customer. No verbal confirmation about what I was being given, side effects, or any other info you typically get given when you pick up a new prescription.

The staff at IDA are always friendly and helpful. I recommend going there instead.