13cabs

60 minute wait, no show. After calling multiple times operator told me to wait another 15 minutes then call again if no cab came. I waited the 15 minutes and cancelled my booking. Ended up crossing the street to a bus stop and caught the bus home instead. First and last time I try to catch a cab with these guys. Do not recommend

I would 0 stars if I could. What a disgraceful service. Taxi companies now seem to operate like Uber and feel as though they should be able to pick and choose their fares. I "booked" a taxi to go to the airport 2 days prior to my flight. I called to confirm 45min prior to booked time of pick up and was advised that having a booking doesn't guarantee a taxi will ever arrive What?? Seriously??! So then asked the operator to just get a taxi to me asap. Called back 30min later as cab had still not arrived, and I was advised that "no drivers have picked up your fare". Unbelievable......this was a $70-80 fare at 5am. WARNING: Do not trust this company and do not use them if you have a strict schedule. They are unreliable and not apologetic about it

I needed a lift home from the hospital and the first cab driver who accepted my booking through the app cancelled the trip but still took the payment from my account. It has been over 2 weeks, and except through their website there is no way to actually get through to an actual person. I have created 4 “cases” And “tickets” to try and get my money back for a trip I didn’t take and have had no correspondence from 13 Cabs regarding the matter whatsoever except for the confirmation that they have received my emails. It is a rip off and I want my money that was taken for a service I did not receive.
I definitely do not recommend this service.

Yesterday I tried to book a cab on two occasions before leaving home. I live on an island and wanted one to meet me on the mainland. Unfortunately I failed the voice recognition test. Tried again on the mainland and again failed. Asked for an operator who was courteous and efficient. Waited for about twenty minutes before the job was accepted. About five minutes later I checked to see the progress only to find the job was "completed". Another courteous and efficient operator put in a "priority" booking.
While waiting for the cab another cab arrived for a drop off. He asked me where I was going. My destination was on the way to his next job. I cancelled my booking and hopped in.
This Portuguese driver was a real gem. Great to talk to and he took care of my wheelie walker in and out. 10 out of 10.
On my return to the rank a cab was just arriving. This Kiwi could have been a mirror image of my first driver. 10 out of 10.
My ranking is based solely on the performance of the voice recognition system and the driver who left me stranded.

It was so easy to call and schedule a pick up. The refreshing part was not having to deal with drivers cancellation but not being able to see the route that the driver chose meant I had to sit longer in traffic and spend more money to get to my destination based on their choice rather than a set route.

I would actually give them no stars if I could. I booked a taxi in advance to go to the train station the next morning. I told them to come a certain time so I had 15 extra minutes just in case. In the morning the taxi was incredibly late (started driving my way way past the pick-up time I had chosen) and would have arrived so late, it would've dropped me at the station once the train left. I called costumer service in case the website was wrong and there was another taxi coming that I couldn't see on the map. The woman on the phone was very aggressive and condescending and said that it was my fault for not allowing an extra "10 minutes" in case the taxi was late. I allowed at least 15, though? Her tone was very aggressive and rude. I told her that I knew it wasn't her fault but she still ended the call abruptly. I lost my train, a flight and a whole day I could've spent with my sister that I never get to see. I had to book another train ticket and another flight.

Unreliable service, rude and aggressive staff. Almost offensive really. Don't waste your money or your time with them. You will lose your flight, your time and they will treat you extremely poorly. No matter how well you plan your trip, their mistakes will be your fault and they will make sure to let you know that.

Tried to get a cab last night from Howard Smith whales They were all lined up 1st 2 wheremaxi taxis refused to take us as they said they were maxi taxis there was four of us so we went to the fourth car in line which was a sedan he refused to take us because he said we had to go to the first one in line but the first one in line refused to take us absolutely disgraceful service. Should be ashamed of yourself you are there to provide a service to take anyone to wherever they want to go

Terrible experience last night in a 13cabs cab. Myself and my roommate lined up for 10 minutes in a designated cab rank to make our way home to a suburb that was only 8km from our location. We sat down in the cab and were immediately told that we would need to pay a flat rate of $45 for a ride which would usually cost around $25. When we asked if the meter could be turned on for a more accurate representation of the trip, we were told that this wasn’t possible and ordered to leave the cab. We repeatedly reiterated to the cab driver that we were more than happy to pay for the fare after it had been determined by a meter, however the cab driver quickly became irate and we were made to leave the cab. We explained the situation to the cab rank coordinators, who replied that $45 was far too expensive for our ride, and that drivers need to turn the meter on if asked. Second time this has happened in one weekend, pretty pathetic behaviour.