Plush Aspley

I recently visited the Aspley branch of Plush to look a Snuggle Swivel Chairs. Store samples to view and many options of fabric. I had the assistance of Tamara who was brilliant with her product knowledge, provided prompt attention to my questions and was able to confirm prices and availability at the time I visited. Really happy with my purchase.

We were very happy with the service we received in purchasing an ottoman yesterday. The young man was honest and admitted he'd only been working in the store for a month, but he knew his stuff, and although it was very busy we were able to have all our questions answered and ordered the one we wanted.

Tamara and David are both great to deal with. I found them both incredibly patient and I did not feel pressured to spend beyond my budget.
The quality of plush sofas are truly impressive. The stitching and finish was exactly as promised. I found their after sale warranty is unmatched by all other retailers that I researched.

You will need to put a 30% deposit down to confirm order and you need to be aware that you may forfeit the refund if you change your mind. This is because the sofa is custom made and as such you can expect to wait 3-4 months for it to arrive. Also be aware that all orders are custom and therefore attract very high cancellation fees. That being said - With Plush it’s definitely possible to customise you order to create the exact look and feel that you want for your home interiors

Plush used to have a ‘72 hour Love it or refund’ policy but they no longer run that promotion. I think that was a really great customer service offering but I appreciate that it might have been an onerous promise to sustain.

I would definitely recommend Plush Aspley. David was a very patient Sales technician and I found Tamara to be reliable, up front and experienced when she was trying to assist me with my order.

If I recall correctly their recliner mechanisms also hold a 10 year warranty and at home repair (from memory) so be sure to ask more about that too.

Thanks for the excellent customer service. I will be back .

Had an impressive visit to Plush in Aspley. From the first moment we walked in we were greeted by a staff member.

We were served by Jackson who is fantastic! He is professional yet warm, knowledgeable of all the products and he was very patient with my indecisiveness. 10/10 customer service!

Jackson was a great help who took the time to make us feel we made the right decision. From the time we entered the store he informed us and had a terrific attitude. He helped myself and my wife to pick a couch that was exactly what we needed. Great customer service, would highly recommend.

Excellent service. Jackson went above and beyond to help us find the perfect couch. So pleased with the whole process. Will definitely be back!

It's a shame that Plush have such beautiful couches. If I could give zero stars I would.
I ordered my couch in January 2022, it was delayed and arrived 10 months later. Everything up until this point was fine, until it was delivered. Immediately we noticed damage to the corner of the couch and to the leather. The couch noticeably distorted in the middle and one of the legs does not sit on the floor as the couch is so out of shape. The recliner doesn't sit properly where it should, and the arm is wobbly.
We flagged this with the delivery guys who made note on their docket and advised contacting Plush straight away with photos. This is where it all fell apart.
After following up numerous times we were told that we were waiting for an external contractor to come out and assess the damage to the couch. Nearly a month after the couch had been delivered the contractor inspected the couch and said it had definitely been dropped and damaged in transit, the whole bottom frame/structure was cracked hence the distorted shape and the couch not sitting properly. He advised we should probably add some additional support to the couch as it could very likely crack in half.
With this assessment, and now safety hazard, I assumed that the assessment would be processed quickly and we would have an outcome shortly. It has now been three weeks since that assessment and I have been following up with next to no communication or acknowledgment from Customer Care team or even the store we purchased from. The case has supposedly been raised with the Area Manager, who is yet to contact us.
It is completely appalling that Plush have allowed a clearly severely damaged couch to be delivered to a customer, where is the quality control? You would assume you're paying for a premium product and service with the cost involved however it is the worst customer service I have ever received.
Looking at other comments online it seems this is common practice for Plush, they don't want anything to do with you when you have a problem with their product.
I wouldn't purchase anything from them.

We were extremely happy with the service that we received from Meryl. We were not sure what configuration or colour to choose and Meryl posed some very helpful questions to us to make this decision easier. She explained the Plush process really well, making our purchase very stress free - so much in fact we purchased two sofas on the day!