Sherwood Dental

I had a great experience at Sherwood Dental. The surgery is beautiful, expansive and clean. The team are very friendly and accommodating. They were so kind with my distressed 6 month old that they let me feed her while getting my teeth cleaned. Quite a feat to accommodate a breastfeeding bub while trying to perform all of the necessary work. They were amazing and it was greatly appreciated

Craig, Meghan and the entire Team at Sherwood Dental go out of their way to ensure excellent communication, exceptional service, and dedicated professionalism. Thankyou to all of the wonderful team at Sherwood Dental for creating such a caring environment. Always an awesome experience, thanks.

I had a rather disappointing result from my Invisalign treatment at Sherwood Dental and am now with a new provider to fix the issues. I’ve noticed that majority of the Invisalign reviews here are from patients who are still yet to complete their treatment. My review is ‘post’ completion and everything I have mentioned is 100% my first hand experience:

- Price: Sherwood Dental charged almost $9000 for a moderate case. Something I wished I knew before signing up: There were comprehensive (5 years ) and moderate (2 years ) treatment plans. I thought mine would have been a comprehensive plan given the dear price tag, and all my friends got their 5-year plans with other providers for even less than 9K, but little did I know that they only signed me up for a 2-year plan, meaning I would have to pay for another treatment all over again if issues not fixed within two years.

- Their experience: Again, something I wish I knew before: They are only a Platinum provider. They don’t have as much experience as those who are Diamonds who have completed way more cases.

- Bite issues post treatment: I experienced bite issues about two weeks post treatment, I kept biting my lower left lip when eating, my lower lip was bleeding almost everyday at every meal. Later, I found out that my bite was much heavier on the left and I couldn’t feel my back teeth when biting. I contacted them but it took them a few weeks to get back and said it was nothing wrong with the treatment, advised me to re-shape a tooth to fix the issues, which I did, but I still bit myself when eating constantly afterwards. I then contacted them again as I believed that my issues could be fixed with a few more aligners, they then said they couldn’t order more trays because I had already completed, and there was no room in my teeth for any more movements. I then consulted with a few other Invisalign providers and the conclusion was that more trays could be ordered to fix the issues, so Sherwood Dental either did not want to address the issues or did not the have experience to.

- Refund: I requested partial refund to be transferred to a new provider to undergo more treatment. Sherwood Dental only refunded a portion of what I asked for and made the process very difficult. They ignored the fact that I had already started paying the new provider for the re-treatment and demanded me to pay off all the original repayments to them via Humm (the financial firm). Thankfully Humm got involved and told them their action was unreasonable, so they had to cancel purchase and reduce my repayments in the end.

- Thank God I have relocated to a different city, I’m now on the 3rd tray of re-treatment with a new doctor, who is a diamond provider. I am already experiencing so much improvement in only 3 trays. Things Sherwood Dental said they couldn’t fix before, are now all being fixed. What’s more, my new doctor got me involved in designing my new treatment plan, I was able to play the Invisalign software Clincheck and design the outcome I desired (Sherwood Dental did not provide such service), and the new treatment outcome was so much straighter than the one Sherwood Dental provided. Although I had to pay extra money for the transfer, never regretted one bit.

- I am sure Sherwood Dental would respond to this review and say that the treatment was completed to my satisfaction because I said I was happy on the day when the last set of aligners were removed. Well, a satisfactory outcome should not be only based on the aesthetic result, but more importantly, the functionality as you don’t want to have straight teeth yet can’t bite properly, and patients can only tell the functional issues after treatment, not on the spot when the aligners are taken off.

- Final advice: Please always do your research before choosing a provider, always choose a diamond provider who has much more experience. There are Invisalign groups on Facebook offering much peer support which I wish I knew before.

I came in on the 22/12/21 for my veneers consultation with Dr Craig. Dr Craig and her assistant Janet were very great. They have shared their professional thoughts and advice what's best for me and the consultation was very thorough and efficient. Meanwhile, Meghan- Practice Manager and her team were very accommodating. Keep it up! 💯

My experience at Sherwood Dental was great! From consultation through to procedure it was seamless and both dentists seen were extremely thorough and careful. Meghan was especially helpful in accommodating my needs and assisting me in making a plan to make the most of my health fund!

From start to finish I have never felt more comfortable with any dentist group. Megan at the front desk is absolutely wonderful and extremely helpful, and Dr Duval walked me through my extraction step by step, even when it turned into a minor surgery. There was no time I didn't feel completely relaxed and safe. I will highly recommend Sherwood Dental to my friends and family. Hands down the best experience I have every had

Sherwood Dental has been looking after my husband’s teeth for the last 5 years. He is elderly and has many health issues that make his treatment difficult. All the dental staff have treated him with care and courtesy- I cannot recommend this practice highly enough. One of their major assets is their Receptionist Meghan who has a lovely, caring personality and has always gone out of her way to help us deal with the various crises. Many thanks to all at Sherwood Dental.

Sherwood Dental is such a reliable, family-friendly and professional dental service provider. My family and I have experienced the best outcomes for our dental goals, as Dr Craig Duval, Meghan & team always put our concerns, goals and outcomes first. They’re so open to hearing our thoughts about treatment, and individualise all treatments to suit our needs and wants. I had my orthodontics braces treatment at Sherwood Dental and it was amazing - the whole process & outcome was even better than expected. This is our family’s dental practice now and we’re so thankful to the whole team!