Budget Car & Truck Rental Rocklea
650 Beaudesert Rd, Rocklea QLD 4106, Australia
3.8
101 reviews
8 comments
C2WC+JF Rocklea, Queensland, Australia
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Monday: 7–18
Tuesday: 7–18
Wedneasday: 7–18
Thursday: 7–18
Friday: 7–18
Saturday: 7–17
Sunday: 7–17
Tuesday: 7–18
Wedneasday: 7–18
Thursday: 7–18
Friday: 7–18
Saturday: 7–17
Sunday: 7–17
***DON'T EVER EVER USE THEM!***
More than an hour before the vehicle was due back, the office harassed me about returning the vehicle. The office staff constantly called my phone till i answered.
** I WAS DRIVING ** As you do when you hire a vehicle!!
I had to stop & answer. I advised I would be late returning the vehicle. They whinged and whined at me about it, which made me later still. I had to rush to make to time. As advised I arrived 1 hour late returning vehicle. Everything else fine, it appeared the office staff wanted to go home early!! They blew me off & charged me for an extra day but wouldn't let me keep the vehicle to use. I disputed saying I wish to keep it if they were charging me. They said the manager would sort the cost first thing the next morning. Next morning the manager sorted nothing. He just left a message to say they were still going to charge me.
I hire vehicles a lot. I will NEVER use Budget Car & Truck Rentals ROCKLEA QLD EVER AGAIN!! THE WORST VEHICLE HIRE EVER!!
The man who assisted me yesterday was Richard, who was friendly, professional and calmed my nerves about driving something several times larger than anything I have driven before.
He was very detailed in giving tips for me how to work the entire vehicle and even tell me the easiest/safest way for a large vehicle to drive to my house to collect my stuff for moving.
Even if he forgot to initially put the trolley in the truck too, he was quick to rectify that and it gave me a good opportunity to navigate some streets as a bit of practice to come and collect it, so I had no issues with that. We can all forget sometimes and it didn’t dampen my experience.
Even dropping off the truck today, Richard may not have been the one serving me, but he did stop to check on me and how I went with driving and he made me feel proud for successfully driving it without issue.
Thanks for making my experience hiring with you enjoyable!
But I called the agency owner and he organised for an employee to open up again, so we could collect the car.
Top-class service, and the employee earned himself a decent tip.