Gateway Auto Rentals

Highly recommend. I rented a small cheap vehicle and was very satisfied. Customer service was great, vehicle was extremely clean (when I picked it up 😬) very reliable and economical. Obviously it wasn’t the newest and greatest vehicle but the price represented that. Very happy with my experience with Gateway Auto rentals and would use them again without hesitation if needed. 👍 Thanks!

Disappointed - would be an understatement. I am weighing up my options, and considering reporting them to the ACCC. I paid $100 a day for this 20 year old vehicle, questionable if roadworthy, sagging drivers seatbelt of most concern, missing part under the bonnet, faded head lights, corroded, quoted one price per day yet charged another - in a sneaky and deceptive way - she knew full well what she was doing at the reception desk - and did it anyway - it's called fraud - dishonestly gaining a benefit or advantage. $100 credit card hold charged to card and not refunded - i had to phone them a month later to demand the $100 back. If I could give them zero stars out of five I would . . .

The lady on phone was so rude and terrible. Pathetic and awful customer service. She was commenting on my english. I called to hire a car, not to enroll for an english course. She don't have any right to do so. I was recommended by my friend but I’ll never recommend this rental to anyone. This is the first time I’m writing a negative review.

We use Gateway auto rentals on a regular basis if we need a ‘back up car’ as we only have 1 car in the family. As we live locally, Gateway Auto Rentals is super convenient for us. Debbie is always friendly, super responsive and flexible. We rented a car and due to the floods (end Feb) I got stuck on the Sunshine Coast, Debbie was super flexible with us returning the car late. The cars are not new but in decent condition and this is reflected in the very reasonable rental price. If you prefer renting (near) new cars, this is not the place for you. But if you are looking for a reasonably priced and convenient car hire… give Debbie a call and she’ll be happy to assist!
Update... They do have newer cars available.... :)

Very bad service, worst customer service. They never show their km policy before renting the car, we were advise after the service and had to pay extra for driving more than 100km per day. The car had many roaches when we took it from the parking area at the airport.

I have been renting a car since the febuary 2022 nothing but great service and a great car from debbie dont know if the negative posts are really valid , nothing but 5 stars for the rental thankyou.

I highly recommend Getaway Auto Rentals!
Debbie the manager/owner is always willing to provide her clients a personalised service and great deals.

I had an outstanding experience renting some cars with Getaway Auto Rentals on December 2020.

By the summer holidays peak time, I wasn't able to hire any affordable vehicle with the biggest companies, but they provided me very well maintained vehicles with the best value that I could have had.

I've never had any issue with them. They were always very professional in terms of punctuality, vehicle cleanliness and mechanical conditions, invoicing and vehicle inspecting.

Debbie was nothing short of wonderful. I had originally asked to hire a car (on very short notice) for a week and ended up needing it for longer. Debbie stayed in contact with me throughout the process and was so easy to deal with. I have no hesitations recommending hiring a car through gateway auto rentals ☺️