Kingsford Smith Airport Parking

Have used the outdoor parking facility a number of times when going on both business and personal trips. Never had a problem getting to the airport in time in their shuttle bus and the wait when being picked up has always been less than 20mins. My car has always been returned in good condition and left in an easily accessible location at the parking. The staff, while not super friendly, are polite and efficient.

The only complaint i would have is that they always turn my air con right up and the radio right down - and they didn't reply to my emailed query as to why this was necessary when they should only be spending a very short time actually IN my car, therefore no need to fiddle with the settings.

customer server is really bad. started off with impatient receptionist providing infos before I even purchased parking online - still went for it because it was the cheapest (big mistake!). online payment and drop off went all fine, no problems. on my way back I called in 24h before arrival that my travel plans had changed - I prebooked 10 days but came back after already 4 and was promised car will be ready. After touchdown I called again to arrange pick-up, that didn't occur so after 45 min waiting I called again to find out that apparently the driver was at the spot, waited for 10 min didn't find me and left again. not sure what really happened, but a courtesy call would have been nice. Called again, got picked up and on the way back I overheard the via radio the receptionist saying that I would have to wait a bit on my arrival at the base because my car was parked in the back corner and jammed in. while waiting at the base I asked the person at the desk to please refund the remaining days that I haven't used and according to the lady initially that is possible if I give 24h notice. He would not give me a refund only credit which I didn't want to take up because of my bad experience and after him asking whether I would not fly again and have to park my car again I replied yes, but certainly not with them. he then dropped the f-bomb several times which is something I have never ever experienced in customer service anywhere in the world! I stopped talking to him, sat down and waited for my car to be ready and left... surely never to return!

Nice people, friendly and genuine. I liked the drivers they were kind and helped my wife on and off the bus. They offered a much cheaper service than the Airport and they drop you off close to the terminal. The buses comes and drop you off every 10 or 20 minutes. My car was ready when we got back. I will use them again for sure. They are good people and our car wash washed for free when we stayed 24 days. Very Professional

Our first time using an airport parking service, a friend and I arrived to drop off our car around 4:30am (earlier than scheduled) for a weekend away. However, the staffs was helpful, it was great to see some smiles to start the day. The pickup on our return was pretty quick too. Definitely park here again for my next trip!

Reasonable price, friendly drivers and the receptionists:-).As a frequent flyer, I've been with them for couple of months, never got wrong with pick ups nor drop offs. Only several delays on shuttles in peak hours & I got noticed from their staff when I call for a pick up. Will not go anywhere else, familiar and happy all the time :-)

Pros- fairly cheap
Cons- don't expect the shuttle bus to pick you up promptly, don't expect the shuttle bus to take you at all if you have a surfboard, we were told that someone had to wait at the airport with the board and the other person had to get the car and drive back to the airport and pick them up (bit rough after travling for 12 hours with 2 young kids in the mix ).Don't expect decent customer service. The staff are way more concerned about being kept waiting by their customers, obviously in the wrong business...their customers are coming from airports/travel!

Wonderful quick and efficient service. We parked here while on a cruise and found the service very good. They have a shuttle so once you have parked your car in their large x-airline hanger they will drop you down to the port with your luggage.

On arriving back after your journey, a simple phone call will have a driver picking you up in a few minutes to return you back to your car.

Avoid this place if you want service. I landed on Thursday afternoon, about 10 to four. It took 52 minutes to get to my car, and they were not busy. They probably forgot or whatever, no apology no acknowledgement, nothing. The two guys played dumb, gave me my keys and walked away. If I get get bad service I will give the benefit of doubt and try again, but to get a cold non apologetic response is unforgivable for a supposedly professional company.
They are not the cheapest in town as they claim. Andrews dented our car and these turkeys don't give a f$$k. Spend your hard earned money elsewhere. Thanks for reading. Joel B.