Specialised Business Solutions

I have had the pleasure of dealing with Andrew Moore at SBS and have always found him extremely polite, quick to respond to any of my questions, and an overall delight to deal with. Definitely recommend this business!

TERRIBLE! The company currently holds original company and trust deeds that we have requested to be returned. We have sent numerous emails and made a number of calls with no response. Told that Claire has left for the day which seems to be every day. Claire is also one of the directors of the firm. We have had 0 communication to even advise us if they have the documents if they are having issues relocating it or just communication in general. I have asked to speak with the other director which wont take the call and no other staff member can help. I currently require the documentation to provide to my lender in relation to a settlement and the delays are costing me money. I would think twice about using this company for any services as it appears they dont have any customer service or systems in place.

Why are you calling me? Stop it.

SBS were a good company when starting out years ago and have some good professional staff. But I feel they became lacking in good customer service and treating people the way people should be treated. Charging for advice and a highly inflated ego in leadership resulted in my business being taken to other accountants. Disappointing for a company who started out well.