Cressbell's Dry Cleaners

Itook my dress in to dry cleaners for it to be hemmed and also cleaned for a wedding
It smelt a little funky
I noticed the dress,on getting ready for my nieces wedding it had been only cut and very roughly !! the dress has not been hemmed or cleaned as it still has the original tags attached to the dress!!!
very disappointed considering I paid over $65 for this service to be done,
They should be ashamed .
If they were unable to do what I asked they should of said so ....
Horrible service
Ripped off ....

I took my husbands new linen shirt there to be dry cleaned. He had worn it once and left an oily food stain on the front of it. We tried spraying and washing the shirt at home, but we were unsuccessful in getting the whole stain out. I took it in on Tuesday, right after Easter, needing it for the coming weekend. We were initially told it would be ready Friday, but I was pleasantly surprised to receive a text today (Wednesday) saying it was ready to be picked up. Not only was the service great, but they also succeeded where we failed and got the oil stain out completely. Thanks so much to all the wonderful people at Cressbells. I am one very happy customer indeed.

Great service. Garments & bedding attended within time frame given. Txt sent when garments are ready for collection. Premises easy to access with drive through facility.

Took two jackets in to get dry cleaned. They both came back smelling horrible, much like sewerage. Had to get them both dry cleaned elsewhere to try and salvage them. More annoyingly, we then reached out to them two weeks ago, just to ask them to simply re-do the jackets or pay for someone else to fix them. We are yet to receive any kind of response. Bit frustrating they seem to have a monopoly in Ballarat.

Used this business for second time. The biggest problem is that they have a monopoly in Ballarat, so not a choice were to bring your dry cleaning. And they know it. Had a suit jacket with a slight smudge on the shoulder to pay attention to. And they paid attention, as I got the jacket back with a hole in addition to the stain on the shoulder still being there. Jacket just hung in front of me to take and just ignoring that there was a hole in it now. At closer inspection and questions everything was denied by the cleaner himself. Not taking any liability for the damage caused or maybe a refund? What a disgraceful business and attitude. Will never go back again. Another business to avoid in Ballarat.

Thank-you for the advice you gave in giving me your professional advice on washing drapes for our house!
You were extremely helpful, honest and professional!
I would gladly use this service based on your kind advice and time you gave me!☺️👍

Don't waste your time, rude service, I dropped a suit and 2 shirts off. They came back with tags from the previous drycleaners, and looks like they came back with more fluff than before. They don't answer the phone so that makes it even more exciting, stay away!!!!

I recently took a delicate item into the dry cleaners to ask for a quote and discuss options for removal of a stain. The woman at the front desk was abrupt, rude and dismissive. After scolding me for my management of the stain thus far gave me advice that as a company they were not responsible for the buttons on the garment and that is was impossible to cover them prior to cleaning service.
It would appear this business has a monopoly of the market in Ballarat and undeservingly so.
It was well worth my 2 hour one way trip into Melbourne to seek proper professionalism, service and responsibility at a much lower price.