Beechworth Bakery Ballarat
6 Grenville St S, Ballarat Central VIC 3350, Australia
4.2
1 reviews
8 comments
CVP6+P4 Ballarat Central, Victoria, Australia
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Monday: 6–17
Tuesday: 6–17
Wedneasday: 6–17
Thursday: 6–17
Friday: 6–17
Saturday: 6–17
Sunday: 6–17
Tuesday: 6–17
Wedneasday: 6–17
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Sunday: 6–17
Happy customer here. I think Beechworth has been great with undeniably delish products, however, customer service was a big flaw here. Kitchen people did a wonderful job on the range of baked goods such as pie and desert. Staff at the front were quite a big dissatisfaction when they were dealing with a lot of customers. Management may need to find a new bunch of frontline staff who are supposed to be bubbly, service minded, and patient towards hungry customers. These days, long historic fame is not enough to build royalty among customers. You need a consistency in service, hygiene, quality and of course management.
All the baked goods, pies, lamingtons, just fall well below short in awe.
Lots of staff on deck however, they weren’t doing a lot! The line to order was long, I was in the queue. One person at the til serving, another at making coffee and not sure what the other 4 staff members were doing besides talking. I asked one of the staff members if she could jump on the til so that we can order our takeaway sausage rolls however she said sorry and keep walking.
We ended up leaving and I told another staff member my reasons above, she just looked at me. What a shame.